know about privacy policy at yourdrop

Your privacy is of utmost priority to Yourdrop.

This Privacy Policy helps you understand how we collect, process, use, share and protect information about you. Also informing you about how you can access and update your information and make certain choices about how your information is being used.

This Privacy Policy also applies to your use of interactive features or downloads that:

Yourdrop owns or controls are available through the Services.

BY ACCEPTING THE CUSTOMER TERMS AND CONDITIONS, YOU AGREE TO THE TERMS OF THIS PRIVACY POLICY.

If you have questions about this Privacy Policy, please contact us through the email address provided on our website and/or Mobile Application.

1. INFORMATION THAT WE ACQUIRE FROM YOU:

Yourdrop may ask you to provide us with certain Protected Information. We may collect this information through various means and in various places through the Services, including account registration forms, contact us forms, or when you otherwise interact with us. When you sign up to use the Services or create a user profile.

The current data fields that might be requested for are:

a) Email

b) Name

c) Address

d) Mobile Number

e) Gender

f) Date of birth

We shall ask you to provide only such Protected Information which is for lawful purpose connected with our Services and necessary to be collected by us for such purpose.

INFORMATION THAT WE ACQUIRE FOR YOUR ACCESS AND ENGAGEMENT TO OUR SERVICES

a) In addition to any Protected Information or other information that you choose to submit to us, we may use a variety of technologies that automatically (or passively) collect certain information whenever you visit or interact with the Services. This Usage Information may include the browser that you are using, the URL that referred you to our Services, all of the areas within our Services that you visit, and the time of day, among other information.

b) We track your location through the GPS enabled mobile device for getting the access for your geographic location that is enabled for your engagement with our services. Also, the driver’s mobile phone sends us the coordinates to our servers that we use during the duration of your order delivery.

c) Usage Information may be collected using a cookie. If you choose to disable cookies or flash cookies on your device, some features of the services may not function properly or may not be able to customize the delivery of information to you. The Company cannot control the use of cookies (or the resulting information) by third parties, and use of third party cookies is not covered by our Privacy Policy.

INFORMATION COLLECTED THROUGH MOBILE APPLICATIONS

i) Our services are primarily provided through the Mobile Application. We may collect and use technical data and related information, about your device, system and application software, and peripherals that is gathered periodically to facilitate the provision of software updates, product support and other services related to such Mobile Applications.

ii) When you use any of our Mobile Applications, the Mobile Application may automatically collect and store some or all of the following information from your mobile device in addition to the Device Information, including without limitation:

a) Your preferred language and country site (if applicable)

b) The manufacturer and model of your mobile device

c) Your mobile operating system

d) The type of mobile internet browsers you are using

e) Your Geo location,

iii) Information about how you interact with the Mobile Application and any of our web sites to which the Mobile Application links. We shall collect the data based on different perimeters for the same.

iv) Information to be collected that allows us to personalize the services and content available through the Mobile Application

v) Data from SMS/ text messages upon receiving Device permissions for the purposes of issuing and receiving one-time passwords and other device verification, and automatically filling verification details during financial transactions, either through us or a third-party service provider, in accordance with applicable law. We do not share or transfer SMS/ text message data to any third party other than as provided under this Privacy Policy.

HOW WE PUT TO USE OF INFORMATION COLLECTED

The collected information is utilized to enhance your user experience and gives us the insight to better our services. We use your information to closely monitor which features of the Services are used most and to determine which features we need to focus on improving to determine and where we should offer or focus services, features and/or resources.

4. Based upon the Protected Information you provide us when registering for an account, we will send you a welcoming email to verify your username and password.

5. Information collected through Mobile Application usage is used to better your user experience and helps it deliver better services.

6. We use the IP address that gets linked with your account or during your website usage it is only used for the service purposes and no personal or other information is accessed through it.

7. We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our Services are temporarily suspended for maintenance, we might send you an email. If you do not wish to receive them, you have the option to deactivate your account.

8. Information obtained from you will help prevent, discover and investigate violations of this Privacy Policy or any applicable terms of service or terms of use for the Mobile Application, and to investigate fraud, chargeback or other matters.

9. We use that geo-location information for various purposes, including for you to be able to view the delivery guys in your area.

10. In addition, we may use your Protected Information or Usage Information that we collect about you:

(a) To provide you with information or services or process transactions that you have requested or agreed to receive including to send you electronic newsletters, or to provide you with special offers or promotional materials on behalf of us or third parties

(b) To enable you to participate in a variety of the Services’ features such as online or mobile entry sweepstakes, contests or other promotions

(c) To contact you with regard to your use of the Services and, in our discretion, changes to the Services and/or the Services’ policies

(d) For internal business purposes

(e) For inclusion in our data analytics

(f) For purposes disclosed at the time you provide your information or as otherwise set forth in this Privacy Policy.

11. We may use the information collected from you for targeted advertising. This involves using information collected on an individual’s web or mobile browsing behavior such as the pages they have visited or the searches they have made. This information is then used to select which advertisements should be displayed to a particular individual on websites other than our web site(s). The information collected is only linked to an anonymous cookie ID (alphanumeric number);

12. It does not include any information that could be linked back to a particular person, such as their name, address or credit card number.

THIRD PARTIES INFORMATION DISCLOSURE

Yourdrop does not entertain any of the activities such as sell, share, rent or trade the information we have collected about you, other than as disclosed within this Privacy Policy or at the time you provide your information. Following are the situations when information may be shared:

a) WHEN YOU AGREE TO RECEIVE INFORMATION FROM THIRD PARTIES.

Only if you agree then you may be presented with an opportunity to receive information and/or marketing offers directly from third parties. If you do agree to have your Protected Information shared, your Protected Information will be disclosed to such third parties and all information you disclose will be subject to the privacy policy and practices of such third parties. We are not responsible for the privacy policies and practices of such third parties and, therefore, you should review the privacy policies and practices of such third parties prior to agreeing to receive such information from them.

b) THIRD PARTIES PROVIDING SERVICES ON OUR BEHALF

We use third party companies and individuals to facilitate our Services, provide or perform certain aspects of the Services on our behalf – such as host the Services, design and/or operate the Services’ features, track the Services’ analytics, process payments, engage in anti-fraud and security measures, provide customer support, provide geo-location information to our drivers, enable us to send you special offers, host our job application form, perform technical services or perform other administrative services. These third parties will have access to user information, including Protected Information to only carry out the services they are performing for you or for us. Each of these third parties including are required to ensure the same level of data protection as us and are obligated not to disclose or use Protected Information for any other purpose. Analytics Third Party may set and access their own cookies, web beacons and embedded scripts on your Device and they may otherwise collect or have access to information about you, including non-personally identifiable information. We use a third-party hosting provider who hosts our support section of our website. Information collected within this section of our website by such third parties is governed by our Privacy Policy.

c) CO-BRANDED SERVICES

This reflects on aspects of the Services which may be provided to you in association with third parties such as credit houses, loan providers, sponsors and charities, and may require you to disclose Protected Information to them. Such Co-Branded Services will identify the third party. If you agree to register for products and/or services through the Co-Branded Services, you shall have deemed to consent to providing your information to both us and the third party. Further, if you sign-in to a Co-Branded Service with a username and password obtained through our Services, your Protected Information may be disclosed to the identified third parties for that Co-Branded Service and will be subject to their posted privacy policies. WE SHALL NOT DISCLOSE ANY USER INFORMATION WITHOUT YOUR CONSENT.

CONTESTS AND PROMOTIONS

Contest and promotions shall be carried out through the Services that may require registration. By participating in a Promotion, you are agreeing to official rules that govern that Contest/Promotion, which may contain specific requirements of you, including, allowing the sponsor of the activity to use your name, voice and/or likeness in advertising or marketing associated with the Contest/Promotion. If you choose to enter a Contest/Promotion, you agree that your Protected Information may be disclosed to third parties or the public in connection with the administration of such activity, including, in connection with winner selection, prize fulfillment, and as required by law or permitted by the Promotion’s official rules.

ADMINISTRATIVE AND LEGAL REASONS

We cooperate with Government and law enforcement officials and private parties to enforce and comply with the law. Thus, we may access, use, preserve, transfer and disclose your information (including Protected Information, IP address, Device Information or geo-location data), to Government or law enforcement officials or private parties as we reasonably determine is necessary and appropriate:

(i)To satisfy any applicable law, regulation, Governmental requests or legal process.

(ii)To protect and/or defend the Terms and Conditions for online and mobile Services or other policies applicable to any online and mobile Services, including investigation of potential violations.

(iii)To protect the safety, rights, property or security of the Company, our Services or any third party.

(iv)To protect the safety of the public for any reason.

(v) To detect, prevent or otherwise address fraud, security or technical issues.

(vi)To prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity.

WHEN YOU SHARE INFORMATION

Protected Information may be collected and shared with third-parties if there is content from the Mobile Application that you specifically and knowingly upload to, share with or transmit to an email recipient, online community, website, or to the public, e.g. uploaded photos, posted reviews or comments, or information about you that you choose to share with others through features which may be provided on our Services. This uploaded, shared or transmitted content will also be subject to the privacy policy of the email, online community website, social media or other platform to which you upload, share or transmit the content.

BUSINESS TRANSFER

We may share your information, including your Protected Information and Usage Information with our parents, subsidiaries and affiliates for internal reasons, including business and operational purposes. We also reserve the right to disclose and transfer all such information:

(i)To a subsequent owner, co-owner or operator of the Services or applicable database.

(ii)In connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our membership interests and/or assets or other corporate change, including, during the course of any due diligence process.

INFORMATION UTILISED FOR OTHER BENEFITS

We may share your information, including your Protected Information and Usage Information with third parties for any purpose, including but not limited to undertaking market research/ study, conduct data analysis, determine and customize product or service offerings, to improve the products or Services or to make any other benefits/products/ services available to you.

THIRD PARTY CONTENT AND LINKS TO THIRD PARTY SERVICES

The Services may contain content that is supplied by a third party, and those third parties may collect website usage information and your Device Identifier when web pages from any online or mobile Services are served to your browser. In addition, when you are using the Services, you may be directed to other sites or applications that are operated and controlled by third parties that we do not control. We are not responsible for the privacy practices employed by any of these third parties. For example, if you click on a banner advertisement, the click may take you away from one of our websites onto a different web site. These other web sites may send their own cookies to you, independently collect data or solicit Protected Information and may or may not have their own published privacy policies. We encourage you to note when you leave our Services and to read the privacy statements of all third party web sites or applications before submitting any Protected Information to third parties.

SOCIAL MEDIA FEATURES AND WIDGETS

Our online and mobile Services may include social media channels such as facebook, Twitter, Instagram and other social interactive channels. These features may collect your IP address, photograph, along with the page you visit on our online or mobile Services, and it may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our online Services. Your interactions with these features and widgets are governed by the privacy policy of the company providing them.

CHANGE OF INFORMATION AND CANCELLATION OF ACCOUNT

(a) You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If your Protected Information changes, or if you no longer desire our Services, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us through the email address mentioned on our website or Mobile Application. We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable.

(b) You may also cancel or modify your communications that you have selected to receive from the Services by following the instructions contained within an e-mail or by logging into your user account and changing your communication preferences.

(c) In case of modifying or changing the information earlier provided to us, if we are not able to permit access to our Services to you due to insufficiency/ inaccuracy of the information, we may, in our sole discretion terminate your access to the Services by providing you a written notice to this effect on your registered email.

(d) If you wish to discontinue our services and inform us to no longer use your information, you shall contact us through the email address mentioned for the same. We will retain your Protected Information and Usage Information (including geo-location) for as long as your account with the Services is active. Post the account termination, If the need arises we will retain your Protected Information and Usage Information as needed to comply with our legal and regulatory obligations, resolve disputes, conclude any activities related to cancellation of an account, investigate or prevent fraud and other inappropriate activity.

SECURITY

Protection of your data is priority and keeping that in mind our team constantly operates to make sure that the user collected information is securely stored within our databases, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL for protecting your information. However, in today’s digital times it’s very hard to promise a foolproof secure system. We cannot guarantee the security of our databases, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet or wireless communication, and any information you transmit to the Company you do at your own risk. WE WOULD STRICTLY ADVICE YOU TO NOT DISCLOSE YOUR PERSONAL INFORMATION TO ANYONE

GRIEVANCE SOLUTION

Yourdrop manager would be appointed the grievance officer for the purposes of the rules, who may be contacted at support@yourdrop.in. You may address any grievances you may have in respect of this privacy policy or usage of your Protected Information or other data to him.


CHANGES TO THE PRIVACY POLICY

Yourdrop reserves all the rights where we may update this Privacy Policy to reflect changes to our services. Any changes will be effective immediately upon the posting of the revised Privacy Policy. If we make any material changes, we will notify you by your registered email/Mobile or by means of a notice on the Services prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.


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